Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information we collect automatically when you use our services, and information from third parties.

1.1 Information You Provide

When you interact with Kitmen Limited, you may provide us with:

• Contact information such as name, email address, phone number, and company name when you submit our contact form or register for our services
• Business details including company registration, industry, and advertising budget when applying as an advertiser or publisher partner
• Communications you send to us, including feedback, inquiries, and correspondence
• Payment and billing information required to process transactions with our services

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• Log data such as your IP address, browser type and version, operating system, referring URLs, and pages visited
• Device information including device type, screen resolution, and hardware identifiers
• Usage data including pages viewed, time spent on pages, links clicked, and navigation patterns
• Cookie and tracking technology data as described in our Cookie Policy

1.3 Information from Third Parties

We may receive information about you from third-party sources, including advertising platforms, analytics providers, data enrichment services, and business partners. This information helps us improve our services and the relevance of our advertising campaigns.

2. How We Use Your Information

Kitmen Limited uses the information we collect for the following purposes:

• To provide, operate, and improve our digital marketing services and platform
• To respond to your inquiries and communicate with you about our services
• To process payments and manage billing for our advertising and publisher services
• To analyze usage patterns and improve website performance and user experience
• To send service-related notifications, updates, and important account information
• To comply with applicable legal obligations and enforce our Terms and Conditions
• To detect, prevent, and address fraudulent activity, security incidents, and technical issues
• To conduct research and analytics that help us understand market trends and improve our offerings

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data on the following legal bases:

• Contractual necessity: processing required to fulfill our services to you as an advertiser or publisher
• Legitimate interests: analytics, fraud prevention, security, and improving our services, where these interests are not overridden by your rights
• Consent: where you have given explicit consent, such as for marketing communications or certain cookie categories
• Legal obligation: where processing is required to comply with applicable laws and regulations

4. How We Share Your Information

We do not sell your personal data. We may share your information only in the following circumstances:

• Service providers: third-party vendors who assist us in providing our services, subject to confidentiality obligations
• Business partners: with your consent, we may share data with advertising platform partners to facilitate campaign delivery
• Legal requirements: when required by law, court order, or governmental authority, or to protect the rights and safety of Kitmen Limited and third parties
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections

5. International Data Transfers

Kitmen Limited is headquartered in Hong Kong and operates globally. Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure that personal data receives adequate protection in accordance with applicable laws, including standard contractual clauses where required.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations. Typically:

• Contact form submissions are retained for up to 3 years from the date of inquiry
• Account and transactional data is retained for 7 years to comply with financial record-keeping requirements
• Technical log data is retained for up to 12 months
• Marketing preferences and consent records are maintained for as long as you remain subscribed

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: the right to request a copy of the personal data we hold about you
• Rectification: the right to have inaccurate or incomplete data corrected
• Erasure: the right to request deletion of your personal data under certain circumstances
• Portability: the right to receive your data in a structured, machine-readable format
• Objection: the right to object to certain types of processing, including direct marketing
• Restriction: the right to request that we restrict processing of your data in certain circumstances

To exercise any of these rights, please contact us using the details on our Contact page. We will respond within 30 days.

8. Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Cookies

Our website uses cookies and similar tracking technologies. For detailed information about the types of cookies we use and your choices, please refer to our Cookie Policy.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. We encourage you to review this Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You may also use our Contact form to reach our team directly. We aim to respond to all privacy-related inquiries within 30 days.